Your Front Desk Can't
Be Everywhere.
AvarLaunch Can.
Always-on AI that speaks, guides, upsells and follows up, across kiosk, web and QR. No added headcount.
AI That Gets Real Things Done.
Not a chatbot. Not a screen kiosk. A concierge that understands your guests and responds.
Acts Autonomously
Speaks and listens in real time to recommend, guide, book, and learn. No staff intervention needed, ever.
Guides End to End
Complete user journey. Wayfinding, events, transport and dining handed off seamlessly from first question to final action.
Closes the Loop on Revenue
Recommends dining, spa and upsells at the moment of highest intent. Tracks what converts and gets sharper every week.
Proven in the Field.
Not demos. Live systems in production, handling real guests, every day.
A Branded F&B AI Concierge That Diners Actually Use.
Kimberly is a fully branded AI concierge avatar that helps diners discover stalls, navigate menus, understand halal options, and find seating, engaging naturally across multiple languages during peak periods.
First deployed at Mapletree Business City in 2025. Now at VivoCity, TTSH and West Mall.
Postal Queries Answered On the Spot.
SingPost POPStop kiosks now handle common postal enquiries through an AI concierge avatar, reducing queue time and freeing counter staff for complex transactions that actually need a human.
One deployment. Consistent answers. Measurable deflection from day one.
Built for Speed. Live Inside a 14-Million-Visitor Attraction.
Staff at the Gardens by the Bay ticketing counter now respond confidently in any visitor language, powered by a real-time multilingual AI tool built as a 2-screen interactive solution for speed and service excellence.
IMDA Open Innovation Challenge Winner. Recognised for breakthrough accessibility and multilingual AI in tourism.
Your Front Desk Welcomes Guests. AvarLaunch Elevates the Stay.
Drive TRevPAR growth, improve service consistency and support every guest touchpoint with multilingual AI concierge assistance without adding headcount.
Book a Hotel Demo
Your Concierge Serves Guests. AI Role Play Trains Your Team.
The engine behind your concierge also runs AvarLaunch AI Role Play. Front office, guest relations and F&B teams rehearse the conversations service excellence actually turns on: the complaint, the service recovery, the difficult guest at 11pm. The AI guest pushes back, escalates, and stays unhappy until it is handled well.
Already deployed for financial institutions, and now being configured for hospitality service teams.
Built for Industries Where Service Never Stops.
One platform. Configured for your sector. Deployed in weeks, not months.
Hotels & Hospitality
24/7 lobby concierge answering check-in questions, recommending facilities and upselling dining and spa. Frees your front desk for moments that need a human touch.
Destinations & Attractions
Multilingual visitor assistance across ticketing, wayfinding, and accessibility, including real-time sign language. One concierge. Every visitor served.
Retail & F&B
Product enquiries, promotions and queue management handled by AI. Your team focuses on high-value interactions, not repetitive questions.
How AvarLaunch Compares.
Not just another chatbot. A fully capable concierge agent, purpose-built for hospitality.
| Traditional Desk | Typical AI Chatbot | AvarLaunch Agent | |
|---|---|---|---|
| Availability | Office hours | 24/7 text only | 24/7 across kiosk, web & QR |
| Languages | 1 to 2 staff languages | Translation layer | Native multilingual + cultural context |
| Deployment | Physical desk | Chat widget only | Kiosk + web + QR + branded avatar |
| Guest Intelligence | Manual observation | Chat logs | Automated insight + weekly reports |
| Accessibility | Limited | Text only | Voice, text and sign language (SGSL) |
| Revenue Impact | Staff-dependent | Banner ads | Contextual, self-improving upsell agent |
Every Conversation Makes It Smarter.
Not a static system. An agent that improves with use, and tells you what it's learning.
Learns from Real Interactions
Trending questions, FAQ gaps, and seasonal patterns surface automatically, no manual tagging required.
Optimises Conversion
Gets sharper with every interaction. The agent tracks what converts and adjusts its own upsell strategy.
Feedback Loop to Your Team
Weekly reports on what guests ask, what converts, and what's missing. Actionable every time.
Accessibility
Built In.
BETA
Our sign language AI is built into the same 2-screen solution, giving staff the ability to communicate with hearing-impaired visitors through real-time signed responses, alongside voice and text.
No specialist staff required. IMDA/STB open innovation prize winner, deployed at Gardens by the Bay. The only solution of its kind in Singapore.
Up to 70% Grant Covered.
STB BIF and EnterpriseSG EDGE grants may apply. We guide you through the entire process.
For hotels, attractions and tourism operators. Covers technology adoption to enhance visitor experience.
For retail, F&B and services. Supports business capability building through technology solutions.
400% tax deduction on qualifying innovation and digital transformation expenditure. No cap.
Either AI Recommends
Your Hotel. Or Your
Competitor's.
Your guests are asking ChatGPT, Perplexity and Gemini for hotel recommendations before they open a booking site. We track exactly which Singapore hotels show up, and which don't.
Live in as Few as 4 Weeks.
Designed for fast deployment, with the flexibility to customise the setup based on your integration needs, operational requirements and rollout priorities.
Scoping & Configuration
We map your guest journey, define use cases, and configure the avatar persona and voice. You review and sign off the flow before provisioning begins.
Production & System Setup
We set up and configure your AI concierge, train it on your content, and activate all delivery channels. System integration is scoped separately where applicable.
Go Live & Optimise
Deploy to kiosk, web or QR. Weekly insight reports land in your inbox and the agent improves continuously from every real guest interaction.
Common Questions.
Can't find what you're looking for? Book a call and we'll answer everything in 30 minutes.
Book a Demo CallHow long does deployment actually take?
Straightforward deployments can go live in as few as 4 weeks. The timeline depends on your setup. A standalone web or QR deployment can be ready faster, while projects involving system integration take longer. Scope, timeline and phasing are worked through together during project kickoff.
What languages does AvarLaunch support?
9+ languages in real time. Nine are live today at Gardens by the Bay (English, Mandarin, Japanese, Korean, Spanish, Russian, French, German and Arabic), and the set is configured per deployment, so it is matched to your visitors rather than fixed by the product. Malay, Tamil, Thai, Bahasa Indonesia and Vietnamese are all supported. We also do two-way Singapore Sign Language (SGSL): read from a live camera and signed back through a 3D avatar. To our knowledge no other commercial system does this for SGSL.
Is my guest data secure?
Data security is built into how AvarLaunch is designed. All data is encrypted in transit and at rest, and we operate in line with PDPA requirements. Guest conversation data is used solely to improve your specific deployment and is never shared with or used to train third-party models.
Can I customise the avatar and brand voice?
Yes, fully customisable upon request. The avatar name, appearance, personality, and voice are all configured to match your brand. Clients like Kopitiam have deployed fully branded avatars that feel like a natural extension of their team.
What systems can AvarLaunch integrate with?
AvarLaunch is built to connect with your existing systems where needed. We support integration with property management, CRM, booking, and content platforms via standard APIs. Integration scope and feasibility are assessed during the scoping call based on your specific setup.
How does the grant application process work?
Grants such as STB BIF, EnterpriseSG EDGE, and the Enterprise Innovation Scheme (EIS) may be applicable depending on your business type and use case. We can walk you through what is available and help you understand the requirements. Eligibility is subject to assessment by the respective agencies.
Latest from AvarLaunch.
AI Hotel Concierge: How to Lift TRevPAR with 24/7 Guest Intelligence
Sign Language AI for Hotels and Attractions: SGSL Concierge Built In
AI Search Grew 43% Last Quarter. Is Your Hotel Showing Up?
The Interpretation Economy: How AI Agents Decide Which Brands to Recommend
See AvarLaunch Handle
Real Guest Questions.
Live.
We'll walk through your specific use case and show you exactly how the agent handles real interactions in your industry.